Hynavision, with the mission of "Connecting Visions, Creating the Future with Intelligence," is committed to becoming a globally leading provider of professional audio-visual network equipment and solutions.
1. Defective products returned for repair shall be sent back to the company by the customer;
2. Channel distributor customers provide feedback directly to the branch's technical support.
3. The branch FAE shall make a preliminary judgment as to whether the product issue is a hardware failure or a software bug.
4. After the after-sales maintenance department receives defective returned products from dealers, it shall perform defective product recording and account management;
5. The account entry administrator verifies the fault and determines the repair type (whether it is out of warranty, human damage, etc.);
6. For defective machines within the warranty period that are not damaged by human factors, directly transfer them to the maintenance engineer for repair analysis;
7. For repair items that are abnormally damaged (human-caused defects) within the warranty period, as well as repair items that are beyond the warranty period, charged repairs shall be provided after fault determination;
8. For chargeable repair of returned items, the after-sales team shall list the repair items, cost breakdown, etc., and send them back to the customer for confirmation;
9. If the customer does not agree to repair, return the defective machine directly to the customer;
10. The customer agrees to pay the repair costs for repairing the machine according to the account provided by the company;
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Audio and video codec
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